"Summary: Available; Prompt; Educated; Affordable; Family-owned; Will be a future customer Story: I live in southwest Murfreesboro and had my septic fluid level alarm go off in the in the middle of the night (Friday night). I called all the local Murfreesboro septic businesses (listed as "open 24 hours") and I always hit voicemail. Jones was not in my original call blast because they are about 30 minutes away. After an hour of no responses, I decided to call Jones. He picked up on the second ring! He said he could fit me in that Saturday afternoon! I got a call when he was on his way. Upon arrival, he educated me on my system and told me I had a 2 tank system, which was unusual for my size of home, and the quirks that come with that. It turned out, the alarm was going off because the fluid level float came off the mount. He fixed it, so it wouldn't happen again, and I asked him to clean and pump the system while he was here. We also got these magnets for the fridge. In all, especially for an emergency call, I was treated respectfully and like a member of the Jones' family. I will be calling them in 3 years when it's time for a pumping and cleaning. I know exactly who to call the next time I have an emergency like this and exactly who to recommend to a friend or neighbor."

"We have had some septic issues over the past couple of weeks. Jones had to come out twice, but both times they arrived early, completed the work quickly and the price was extremely reasonable (less than their phone quote). Second trip was due to a clog - for which we paid a simple $25 service fee. Cannot recommend this local company enough. Great guys who are willing to work with you - understand your situation and arrive EARLY - you can't ask for more. Totally restores your faith in humanity."